Frequently Asked Questions

How do you screen your employees?

All Atlantic Private Care team members undergo a thorough screening process before placement in a client’s home. This includes criminal background checks, sex offender registry review, driver’s license verification, work history confirmation, and license validation through the Division of Consumer Affairs, Board of Nursing, and the Office of the Attorney General.

Why is an assessment by a Registered Nurse required for home care services?

New Jersey state law requires that a Registered Nurse conduct an initial assessment before services begin. This includes a physical exam, a review of medications and health conditions, and a detailed consultation with the client and family to create a personalized plan of care. For nursing cases, our Registered Nurses also coordinate with your physician to ensure all medical orders are followed.

Can I have the same home health aide for all my care?

Consistency in care is important to us. For intermittent services (a few hours per week), we strive to assign the same team member. For 24-hour care, multiple aides (typically 5–7) may rotate to ensure coverage. Live-in care offers the highest level of continuity and is recommended for extended care needs lasting more than two weeks. We also ensure that more than one team member is familiar with your care plan in case a replacement is needed.

Can I change my home health aide or nurse?

Absolutely. We understand that not all personalities are a perfect match. You may request a change in caregiver at any time, and we will work with you to find the best fit.

Do you accept Medicare?

Medicare does not cover custodial care services. We accept private pay, managed Medicaid plans, and select long-term care insurance policies.

Can you guarantee that I will always have an aide?

While we make every effort to ensure coverage, unforeseen circumstances such as illness or severe weather may occasionally impact availability. In most cases, we can provide a replacement. However, all clients must have an emergency support plan in place if they cannot be left alone. We encourage families to coordinate with extended family or neighbors for backup support during emergencies.

What is the difference between home care and private duty care?

Home care typically refers to certified services provided after hospitalization or a decline in health, often covered by Medicare or insurance and limited to short-term recovery. Private duty care is privately paid and can be ongoing, focusing on assistance with daily activities such as bathing, dressing, grooming, cooking, light housekeeping, laundry, shopping, and companionship.